Technical Manager/ Project Manager

Esstential Functions/Responsibilities:

• Responsible for reporting project progress updates to the analytical Head.
• Work closely with sales staff and clients to clearly define the scope client projects.
• Assist in the preparation of quotes and proposals.
• Interact withoperations and analytical testing scientists to keep all parties fully informed of project status.
• Logistical management and control of all study prerequisites, including methods, protocols, and sample/standard materials.
• Responsible for ensuring the accuracy of each project setup by reviewing all study information.
• Responsible for monitoring time-based projects and managing change orders.
• Responsible for analysis definitions including specification information, calculation determinations, regulatory status, and reporting criteria.
• Manage multiple customers while coordinating and collaborating with internal departments to meet customer schedules.
• Coordinate all face-to-face and phone meetings/communications, and work with customers to resolve their questions, concerns and comments.
• Ensure timely response to customer for technical inquiries and complaints about our services.
• Responsible for training staff, qualifying staff and assigning work based on their competency.
• Smooth operation of the equipment/instruments.
• Other related duties as required and directed.

Job Required:

• Ability to present information in a professional and persuasive manner.
• Proficiency in the use of project management tools and methods.
• Leadership, analytical and effective project management skills.
• Ability to identify existing and potential problems in technical and non-technical settings.
• Ability to solve problems across multiple levels of the organization.
• Ability to gather data from a variety of sources, establish facts, draw conclusions, and propose solutions.
• Ability to read, analyze and interpret publications and regulations.
• Ability to write complex reports, letters, presentations, and published articles.
• Ability to effectively present information to senior management, customers and various functions of the company.